Our Guarantee
100% Upfront: No hidden administration fees or setup fees are added to your loan without full disclosure.
NZD Currency: All payments, direct debits, and interest default rates are calculated strictly in New Zealand Dollars.
Waived Charges: Consumer hardship cases qualify for immediate fee exemptions and adjustments.
Financial Hardship Relief
Fee Schedule
Alongside the interest on your loan, a few specific charges may apply to cover the real costs of administering your credit. They're all listed below, all in New Zealand Dollars (NZD), and these are our standard amounts.
Credit & Debit Card Merchant Fees
If you choose to pay your instalments by credit or debit card, the rates below cover the card-processing charges our payment providers pass on to us:
| Card Issuer / Method | Surcharge Rate | Billing Frequency |
|---|---|---|
| MasterCard | 0.90% | Per transaction processed |
| VISA | 0.90% | Per transaction processed |
| American Express (AMEX) | 1.50% | Per transaction processed |
We keep these card surcharges in line with the Commerce Commission New Zealand guidance on reasonable (non-excessive) surcharging. You can read that guidance at comcom.govt.nz.
Administrative & Penalty Fees
These charges only apply when a payment fails or an agreement has to be ended early after a default:
Charged whenever a direct debit, card instalment or cheque is returned unpaid by your bank.
Charged if a funding agreement is ended early after an event of default. Note: we waive this fee entirely where the loan is used mainly for personal, domestic or household purposes.
Default Interest Rate
If an instalment isn't paid by its due date, default interest builds up on the overdue amount, worked out day by day from the due date until the instalment is cleared. The rate that applies is set out in your credit offer documents.
Questions Regarding Pricing?
Need a copy of your credit agreement, or have a question about direct debit dates or card surcharges? Get in touch with our Hamilton credit administration desk.